Return and Exchange Policy

At AlSAN Store  we are keen on our customers’ satisfaction and providing a distinctive shopping experience. If you are not satisfied with your purchases, you can benefit from the following return and exchange policy:

Return and Exchange Period

The customer has the right to return or exchange products within 7 days from the date of receipt.
In the event of a manufacturing defect or the product does not match the description, the product can be returned within 30 days from the date of receipt.

Return and Exchange Acceptance Conditions 

To ensure acceptance of the return or exchange request, the following conditions must be met:
– The product must be in its original condition, unused, and with all its accessories and original packaging.
– The original packaging and carton must be in good condition without damage.
The return includes defective or damaged products provided that they are inspected and their condition verified upon receipt.

Return and Exchange Procedures 

Contact the customer service team to submit a return or exchange request.
You will be guided on how to return the product to the specified address.
After receiving and inspecting the product, the return will be:
Approved and the amount paid will be refunded.
Or the product will be replaced and a new product will be sent to you.
Refunds will be returned to the same payment method used within 3 to 14 business days.

For more information you can read FAQ 

We thank you for your trust in AlSAN Store and we always look forward to serving you.

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